Companies with a strategic vision for the longer term success of their business are taking into account that the customer experience can be a key differentiator amongst competition.

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With more than 10 years in Customer Success across multiple disciplines; I am authentically passionate about the customer experience and how leaders can engage, involve, and delight their customers in every interaction.

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I love Medium and write often. I focus on a range of topics involving customer success and the role it plays in sales, support, operations and strategy.

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